Urgent & Emergency Care (2024)

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GHC-SCW Urgent Care Clinic at Capitol Clinic

Appointment-Based Urgent Care
(608) 442-8100
675 W. Washington Ave.
Madison, WI 53703

Mon – Fri: 8 a.m. – 9 p.m.
Sat – Sun: 9 a.m. – 9 p.m.

Call GHC-SCW Urgent Care

Emergency Care

Where to Go for Care

If you need emergency care, please go to your designated hospital emergency room or call 911. If it’s not possible to go to your designated hospital, go to the nearest hospital emergency room.

For complications during pregnancy, please go directly to UnityPoint Health – Meriter Hospital.

Urgent & Emergency Care (3)

Emergency Conditions

Emergency care is for medical conditions that can cause serious danger to your health or life. These may include:

  • Alcohol or drug overdose
  • Amputations or severe lacerations
  • Complex bone fractures (through skin)
  • Facial or eye trauma
  • Heart attack or chest pain
  • Knife or gunshot wounds
  • Loss of consciousness
  • Poisoning
  • Respiratory problems
  • Severe burns
  • Stroke
  • Thoughts of killing yourself or harming someone else

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Common Questions About Emergency Care

If you need emergency care, please go to your designated hospital emergency room or call 911. If it’s not possible to go to your designated hospital, go to the nearest hospital emergency room.

For complications during pregnancy, please go directly to UnityPoint Health – Meriter Hospital.

To find your designated hospital, look at your plan documents in MyPlanFinder.

Report emergency care and hospital admissions to GHC-SCW within 48 hours of receiving care or as soon as is reasonably possible.

Call the GHC-SCW Care Management department at (608) 257-5294 or (800) 605-4327, ext. 4514. If we don’t answer, please leave a message.

If these procedures are not followed, you may be responsible for full payment of services. ​

GHC-SCW Appointment-Based Urgent Care

Urgent Care is for when you have a non-life threatening concern and need same-day or after-hours care. These conditions cause unusual discomfort. These may include:

  • Back pain
  • Ear pain
  • Colds and flus
  • Cuts, scrapes or bruises
  • Eye irritation
  • Fever
  • Migraine headaches
  • Sore throats
  • Simple bone fractures (not through the skin)
  • Sprains
  • Skin rashes
  • Urinary burning

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Common Questions About GHC-SCW Urgent Care

Urgent Care appointments are made to help you get in to see a provider sooner, and so you and your family members don’t have to spend time sitting in a waiting room when you don’t feel your best.

If you call your primary care clinic and can’t get in to see your provider that same-day, you can make an appointment at our GHC-SCW Urgent Care Clinic by calling (608) 442-8100.

GHC-SCW members who have a UW Health or UnityPoint Health-Meriter primary care provider should be seen at the GHC-SCW Urgent Care Clinic.

(608) 442-8100
675 W. Washington Ave.
Madison, WI 53703

Mon – Fri: 8 a.m. – 9 p.m.
Sat – Sun: 9 a.m. – 9 p.m.

Busy schedules don’t always allow time for doctor’s visits. GHC-SCW members also have access to GHC Care OnDemand, where members can access virtual urgent care visits or virtual therapy appointments from their home, office or on the go 24/7/365.

Urgent Care physical therapy provides same-day or next-day care for injuries that have happened in the past two weeks. Our PTs will check your injury and help you decide the next treatment steps. This might include additional Physical Therapy treatment or referral to another medical provider.

How to Get Care

For most issues, you do not need to see your Primary Care Provider first. When you call the PT/OT department at (608) 662-5060 to schedule an appointment, you will be transferred to a nurse who will screen your symptoms to determine if Urgent Care physical or occupational therapy is right for you.

Urgent Care physical or occupational therapists (PTs/OTs) are trained to recognize injuries that are out of their scope of practice. If after completing an evaluation it is determined that you need a service that they are unable to provide, the PT/OT will refer you to the appropriate medical provider.

Community & National Behavioral Health Crisis Resources

If you are experiencing life-threatening symptoms please call 911 or safely go to your nearest emergency room.​

If your situation is immediately life-threatening, please call 911 or get yourself to the nearest hospital emergency room.​

Local Hospital Emergency Rooms

UW Hospital Emergency Room
600 Highland Ave.
(608) 262-2398

UW Health East Madison Hospital
4602 Eastpark Blvd.
(608) 440-6252

UnityPoint Health – Meriter Hospital Emergency Room
202 S Park St.
(608) 417-6206

GHC-SCW Weekday and After-Hours Crisis Lines

For immediate help with a behavioral health emergency, GHC-SCW 24-hour phone contact is available to GHC members.
From 8 a.m. – 5 p.m. on weekdays, when the clinics are open, please call (608) 441-3290 to be connected to a behavioral health provider who will speak to you by phone.
After work hours, weekends and when the clinics are closed, call GHC Nurse Connect at (608) 257-9700.  A nurse or on-call behavioral health therapist will help you address your behavioral health emergency and safety. This line does not provide help with medications, appointments or contacting your provider – these needs can be addressed during weekday business hours.

National Suicide & Crisis Lifeline

Call the National Suicide & Crisis Lifeline at 988. Anyone who needs support for suicidal thoughts, mental health and/or substance use crisis can call.
Click here to access a PDF of community and nationwide suicide crisis resources.

Journey Mental Health Crisis Line

This is a local crisis line for anyone who is a Dane County resident and not a GHC-SCW member: (608) 280-2600

  • National Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255)
  • Suicide Prevention Hotline: 1-800-SUICIDE (1-800-784-2433)
  • Suicide Prevention Hotline for Spanish-speaking counselors: 1-888-628-9454
  • The Trevor Project (For LGBTQ+ youth): 1-866-4-U-TREVOR (1-866-488-7386)
  • Crisis Text Line
    This is a free, 24/7, confidential text messaging service for people in crisis. A live, trained crisis counselor receives the text and responds quickly. Text MATTERS or HOME to 741741
  • The Trevor Project
    This is a free, 24/7/365, confidential text messaging and live chat service for LGBTQ+ Youth. The service is 100% free and 100% confidential. Text START to 678678, or live chat here.
  • National Suicide Prevention Lifeline Chat
    They offer an online chat available 24/7. Access the live chat here.
  • The Chronic Suicide Support Forum
    This forum offers an opportunity for nonjudgmental, supportive discussion about chronic suicidal thoughts, with others who have experienced them as well. Access the forum here.
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Urgent & Emergency Care (2024)

FAQs

What's the difference between emergency and urgent care? ›

Urgent care centers are not a substitute for emergency care as they don't have the same equipment or trained staff that emergency departments have, but they can be a solid option for minor injuries or illnesses or if your doctor's office is closed. Urgent care centers do not have a federal mandate to treat patients.

Should I go to urgent care or ER for arm pain? ›

The ER should be your first choice if an injury or illness appears severe or life-threatening. And if your condition isn't an emergency but you can't wait until the next day, that's when you should visit an urgent care center.

Is it better to go to the ER at night or morning? ›

ERs generally see a decline in patient visits during the early morning hours. Furthermore, weekends, in contrast to popular belief, also tend to be less crowded. If your condition is not life-threatening but still requires immediate medical attention, considering these off-peak hours might be beneficial.

Should I go to the ER for lower back pain? ›

In general, you should seek immediate medical care if you experience lower back pain that: Comes on suddenly and severely. Develops after a traumatic injury, such as a car accident. Is accompanied by other red-flag symptoms.

What are the limitations of urgent care? ›

Urgent care clinics are not equipped to handle life-threatening emergencies, such as heart attacks, strokes, or severe traumas. In these cases, immediate treatment provided at a hospital emergency room can be life-saving.

What to say to get seen faster in an emergency room? ›

Be specific: Describe your symptoms in detail. Instead of saying “I feel sick,” explain the specific symptoms you are experiencing, such as nausea, dizziness, or chest pain. This will help the medical staff understand the urgency of your situation. Use descriptive language: Paint a vivid picture of your symptoms.

Should I go to urgent care if my arm is numb? ›

You may also have arm weakness. Many things can cause numbness in the arm, from sleeping on it wrong to having a heart attack. Treatment varies widely depending on the cause. Seek immediate medical attention if you have numbness plus any other serious symptoms.

Will urgent care lance an infection? ›

Your urgent care doctor will examine your skin infection or abscess. If you have an abscess, your doctor will also need to incise and drain your abscess in the office. This process is much less painful than allowing it to happen naturally, and the pus must leave your body.

What symptoms will get you admitted to the hospital? ›

When to go to the ER: 15 symptoms
  • Some Headaches. If you can describe a sudden headache as your “worst headache ever,” call 9-1-1. ...
  • Dizziness, 3. Confusion, and/or 4. ...
  • Seizures (Without Previously Diagnosed Epilepsy) For seizures, better safe than sorry. ...
  • Head Injury. ...
  • Eye Injuries. ...
  • Fever. ...
  • Chest Pain. ...
  • Difficulty Breathing.
May 2, 2022

Who gets seen first in ER? ›

The ER cares for the sickest and most severely injured people first. If the nurse asks you to wait, let the nurse know if your symptoms or condition get worse. Once you are seen by the ER doctor, they may need to run more tests to determine your needs.

What is the busiest day of the week in the ER? ›

Monday, in particular, tends to be the busiest day of the week in the ER. A potential explanation could be that patients who fall ill over the weekend but avoid the ER due to perceived busyness, will often decide to seek care at the start of the work week.

What is the slowest day in the ER? ›

Saturday & Sunday: Despite the common misconception that the weekend would be the busiest time at the ER due to accidents and injuries, these days actually tend to be quieter. This could be due to more primary care offices being open during the week, leading people to seek care there instead of at the ER.

What are the red flag symptoms of back pain? ›

Red flags are possible indicators of serious spinal pathology:
  • Thoracic pain.
  • Fever and unexplained weight loss.
  • Bladder or bowel dysfunction.
  • History of carcinoma.
  • Ill health or presence of other medical illness.
  • Progressive neurological deficit.
  • Disturbed gait, saddle anaesthesia.
  • Age of onset <20 years or >55 years.

How can you tell if back pain is muscular or something else? ›

Back pain caused by the muscles is more localized in one location and may only hurt when you're in a specific physical position or when you move in a certain way. If the back pain is severe, then pain may extend to muscles in the buttocks or hips.

What will ER do for a herniated disc? ›

A patient suffering from acute cauda Equina Syndrome will likely need surgery as an immediate emergency. To relieve pressure on the spine nerves, the goal is to restore sensation to the bladder, bowel, legs and muscles. Depending on the cause of the problem, one of these surgeries may be performed.

What is the difference between an emergency appointment and an urgent appointment? ›

Differences between Emergency and Urgent Appointments

An emergency appointment is reserved for life-threatening conditions that require immediate attention, while an urgent appointment is for non-life-threatening conditions that still require prompt care but can wait for a short period of time.

What is a valid reason to go to the ER? ›

Serious burns or cuts that won't stop bleeding or close. Severe allergic reaction. Severe cold or flu symptoms. Shortness of breath. Stroke symptoms like slurred speech, numbness on one side, facial droop, or vision loss.

What is the difference between urgent and emergency surgery? ›

In urgent surgery we can wait until the patient's health is unwavering but it has to be performed in 1-2 days. But emergency surgery needs to be performed without any impediment otherwise there will be colossal risk to patient's life.”

Should I go to the ER or urgent care for pneumonia? ›

If you've been diagnosed with pneumonia, continue to monitor your symptoms. You should go directly to the emergency room if you experience any of the following symptoms: Difficulty breathing, especially when you're at rest. Coughing up blood.

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